Mediation is a voluntary, confidential process of assisted negotiations. Recognizing that so often there is simply no "easy answer" to a problem, mediation focuses on overcoming difficulties in communication and offers a neutral presence that attempts to encourage understanding of the individual perspectives of the disputing parties.

Mediation helps the participants to:

• Clarify the problem
• Identify possible solutions
• Reach a mutually acceptable resolution

Why would you want to use a mediator?
It can resolve a potentially litigious issue in such a way that:

• You retain control over the decisions made regarding your own life and future. The choices are made by you, not mandated by the courts.
• It is affordable. The cost is usually considerably less than a court battle.
• The problem can be addressed more quickly and you can proceed at your own pace rather than being required to wait for a court date.
• It is less emotionally exhausting.
• The "winner/loser" mentality of litigation is avoided.
• It is effective and satisfactory. It is generally reported that 75-90% of the time the participants reach an agreement. Most people report a high degree of satisfaction with the process.

What does a mediator do?
The mediator will assist the parties:

• By outlining the process and determining the ground rules necessary for reaching a satisfactory conclusion.
• To present their view of the various issues clearly and without interruption.
• Avoid polarization and encourage a nonadverserial exchange.
• To identify areas of mutual interest and/or hidden agendas and instances where bargaining might be beneficial.
• In the generation and clarification of options.
• In evaluating these options and determining what the consequences might be.
• In determining an agreement.(This agreement can be legally binding.) The agreement may or may not be in writing but it is important to decide things such as who, what, when, where and how the issues will be settled.
• Bring closure to the process.

A.Norman Hallgren brings a genuine, nonjudgmental, concerned, yet rational presence to the process. His strong communication skills, particularly his ability to listen, define and clarify issues make him an excellent choice to facilitate a mediated result.

When it is desired and appropriate Mr. Hallgren will utilize the services of Jeanette Hallgren. Her experience is mainly in the area of marital/family disputes. She possesses the warmth, caring, sensitivity and skill necessary to work through difficult situations and reach an equitable consensus.